OUR GUARANTEE – WE STAND BEHIND OUR PRODUCTS
All AGNEEL products have a 12-month guarantee from purchase date. The guarantee covers material and manufacturing defects. Please note, small scratches and striations which have naturally occurred on the skin of the animal or as a result of general wear and use, are not considered as faults.
Should you have received a damaged item, please inform us within 24 hours of receipt by email: email@example.com
We are aware that over time your AGNEEL lock may show some scratches. To keep your companion looking their best and to prolong their life, we can offer you an exchange and replace this with brand new hardware.
Customers will be required to pay shipping costs to Berlin and will be charged an additional 15 euros for material costs.